e-Invoicing - France - Using e-Invoicing

The Zedonk-Storecove integration is an optional paid add-on available for our clients in France.

To learn more, please contact us at [email protected].

Before using eInvoicing for the first time, please review Preparing your System.

Accounts Overview/Dashboard

Send: See below for details.
History: See below for details.
Settings: See below for details.
Selected Dropdown Menu: See below for details.
View: Select between All Dates, Week, Month, or Quarter.
Dashboard: Gives you an overview of your Invoices, Proformas, and Credit Notes, showing what is sent, pending, synced, or errored.
Filter: Filter by All Documents, Invoices, Credit Notes, or Proformas.
Quick Search
Select/Move/Filter
List View

Selected Dropdown Menu

Select All / Clear All: Select or deselect every item on your screen.
Bulk Actions: Apply an action to all selected items at once.
Export CSV: Download your selected data in a CSV file.
Print: Print your selected documents or list.
Export ZIP: Download selected files packaged in a ZIP folder.
Download eInvoice Archive: Download your complete eInvoice archive. French law requires you to keep these for ten years, Zedonk keeps this archive for you.

Sending documents through the e-Invoicing connector

Once sent, an eInvoice cannot be changed or resent.

If you need to amend an eInvoice that has already been sent, you will need to create a credit note to reverse it.

Select the documents you want to send through the connector, then click [Send].

The Send to eInvoicing window will pop up, this displays an overview of your selected documents, this will also highlight whether each document is valid or invalid.

Hover over any invalid entry to view the error message.

Review your results to make sure you are happy with everything.

Remove documents you do not wish to send by deselecting the checkbox next to the document number.

Click Send [X] to eInvoicing when you are ready to proceed, or click Cancel to exit.

Status

Once you've sent your documents to eInvoicing, check their status in the List view

Once the document is Exported it will automatically be locked.

Stage 1

Queued: Waiting to be picked up for the first time

Stage 2

Validation Error: Error thrown by Storecove when we tried to send to their API

Awaiting Submission: No error from the Storecove API awaiting for the authority to respond

Stage 3

Submission Error: Error thrown by the authority

Sent: Document Successfully delivered

Click Status in List View to open the eInvoice status pop-up for your selected document.

You'll find the send date and message details here if you need to troubleshoot.

Click Retry to resend.

Common Issues/Troubleshooting

"My customer said they can't receive the invoice"

Possible causes & steps to resolve:

Verify the SIRET: Check that the SIRET on the customer record matches what is on their KBIS. Update the details in Zedonk if there is a mismatch.
Confirm provider registration: If the SIRET is correct, ask your customer to confirm with their e-invoicing provider that their account is fully setup and registered to receive invoices.
Format compatibility: Platform setup issues can occasionally block formats. These usually resolve automatically once your customer's system is fully configured.

"Why is there a delay before I can start sending?"

The platform takes up to 24 hours to activate a new sender.

Allow 1-2 business days between finishing setup and sending your first invoice.

"The status has been 'Sent' for hours"

French e-invoices are routed through the tax authority before delivery to your customer.

Delivery times range from a few minutes to several hours depending on the receiving system.

"My invoice was Rejected"

Always check the rejection reason shown directly in Zedonk before taking action:

Business rejection: The buyer has disputed the invoice. Issue a credit note and submit a new invoice.
Technical rejection: A data error prevented delivery. Correct the missing or incorrect details in Zedonk and resubmit.