Occasionally, you may encounter issues with your Zedonk and Shopify integration. This article provides guidance on diagnosing and resolving potential problems. We'll cover common scenarios such as order synchronization failures, inventory discrepancies, product data mismatches, and connectivity errors. By systematically checking your configuration settings in Shopify Connector, reviewing activity logs, and understanding best practices for data flow, you can effectively troubleshoot and maintain a seamless connection between your Zedonk and Shopify.
Have you checked your Shopify Connector Activity log?
Most connector issues can be resolved easily by reviewing the Connector History and reading the error messages.
Follow these steps to access the Connector Activity.
Click ACTIVITY within your Shopify Connector
Now you see a record of all your export/import activity into the Shopify Connector for the last month
- You can choose to filter by direction (Export from Zedonk or Import to Zedonk)
- Find the entry you want to review
- The status column tells you QUEUED/IN PROGRESS/DONE/ERROR
- Click on the '+' to see the details for the activity - in the example above the export was successfully sent to SHOPIFY
- Click the advanced filter and search the Activity log
The Activity Log initially displays the most recent 7 days of data. To view older activities, use the advanced filter to extend your search.
Error Examples
Here are some examples of the most common errors.
Barcodes for the products you are attempting to link between Zedonk and Shopify cannot be found in your Shopify store.
You can resolve this by assigning barcodes to products in Zedonk (Barcodes module) or ignoring them if you are happy for these products to remain unlinked.
The full error message reads SHOPIFY CONNECTOR GENERAL ERROR OCCURRED: SYSTEM.EXCEPTION: SHOPIFY API SERVER ERROR (X-REQUEST-ID = 9A3977EB-6B5D-4C02-920B-70DE1CE53D3B, URL = HTTPS://ZEDONK.MYSHOPIFY.COM/ADMIN/PRODUCTS/6539405197506.JSON): 422 UNPROCESSABLE ENTITY {"ERRORS":{"BASE":["YOU NEED TO ADD OPTION VALUES FOR COLOR"]}}.
The Product Export will not work if you have products in Shopify with colour variants.
You can either use the Product Export and have a unique Product in Shopify per Colour (as it is in Zedonk).
Or, if you want to retain Colour variants in Shopify, then you ONLY use the Product ID sync to link products between Zedonk and Shopify, based on the same product/size barcode in Zedonk and Shopify. This means you will not be able to use the Product Export to synchronise any of the product information, you would need to enter all the information directly in Shopify (including the barcode numbers).
Order Stock Adjustments - Product barcode (1000000098686.00), not recognised in Zedonk. - you have manually entered barcode numbers in Shopify which include 2 decimal points. You will need to update the barcode field number in Shopify, then manually make a stock adjustment in your Zedonk's Product Stock Inventory to account for the missed stock adjustment.
Order Stock Adjustments - Product barcode (), not recognised in Zedonk. - a product/size on the Shopify order is missing the barcode number. You will need to update the barcode field number in Shopify, then manually make a stock adjustment in your Zedonk's Product Stock Inventory to account for the missed stock adjustment.
The full error message reads Shopify connector general Error occurred: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.<br> at System.Net.HttpWebRequest.GetResponse()
This is a temporary error message from Shopify. Please re-try the Stock Export later.
This is a temporary error message from Shopify. Please re-try the Stock Export later.
If it is not clear how you resolve the error, please right-click on the error message, copy it, and share it with our team - [email protected]
