In Zedonk a Return Authorisation is created from a Delivery Note. If you have the Multi-Location feature enabled and you decide to accept the return and bring it back to your stock, you will need to specify to which location you want to return stock.
Find the Sales Order and click [OT] to access the Order Tracker
The Order Tracker is where you see all the documents related to a specific Sales Order.
Click the action button next to the DN number and click [Add Return Authorisation]
The screen will populate with details from the Sales Order
CUSTOMER: Customer Primary Address.
SHIP FROM: Customer Delivery Address from the Delivery Note.
SHIP TO: 'Returns Ship To Address' set into Settings > Company Details
CONTACT INFORMATION: Customer contact from the Delivery Note.
SHIPPER and SHIPPING TERMS: Blank. For you to fill.
Complete any other missing information you need on the Return Authorisation.
The Products tab shows the products from the Sales Order, populate with the quantities you want to authorise for return
You have the option to add COMMENTS on each line.
Tick the Received Quantities & Back to Stock box to accept the return and bring it back to stock. Enter the values of Received and Back to Stock for each returned product/size.
When quantities are entered in Back to Stock fields, you will need to specify the Location to return stock to in the [Return To] tab
Enter the values of returned stock in appropriate Locations fields
[Save] and [OT] or [Close] to go back to the Order Tracker
The Return Authorisation line now shows in the Order Tracker
[Actions > Print] to export the document to PDF
[Envelope Icon] to email the document directly from Zedonk
You can email the document to your CUSTOMER to go with the returned goods.