To create a partial credit note for faulty goods, late delivery, or general credit, choose the method below that best fits your workflow.
For more information on creating Credit Notes please see,
Credit Notes - Create a Credit Note From an Invoice
Credit Notes - Create a Credit Note and Return to Stock without Return Authorisation
Return Authorisations - Create a Credit Note (from a Return Authorisation)
Creating Partial Credit Notes in Zedonk
OPTION 1 - Value Discount
- Create the Credit Note.
- In the Products tab, enter the quantities for the product(s) being returned.
- In the Totals tab, set the discount method to Value, then enter the discount amount. For example, if the original value is 100.00 and you offer a 30% discount, the Value After Discount will be 70.00.
- Use the Comments field in the Order Details tab to add extra notes for example: Discount applied to style GISELE SHIRT COTTON POPLIN WHITE due to faulty unit.
OPTION 2 - % (Percentage) Discount
- Create the Credit Note.
- In the Products tab, enter the quantities for the product(s) being returned.
- In the Totals tab, set the discount method to % (Percentage), then enter the discount amount. For example, if the original value is 100.00 and you offer a 70% discount, the Value After Discount will be 30.00.
- Use the Comments field in the Order Details tab to add extra notes.
OPTION 3 - Add a Discount to the Invoice
- In the Order Tracker, open the Invoice.
- In the Totals tab, set the discount method to Value or % (Percentage), then calculate and enter the discount amount as a value (e.g., 100.00).
- Use the Comments field in the Order Details tab to add extra notes.
