You can create a Credit Note for the Received Quantities on a Return Authorisation.
Go to the Order Tracker where the RA was created
Make sure you have complete the RA with the RECEIVED QUANTITIES - for more information, here is the manual.
Click the action button and select [Add Credit Note]
The screen will populate with details from the Delivery Note and Return Authorisation
Complete the missing information if you need them on the Credit Note.
The Products tab shows all the products from the Sales Order and quantities are auto-populated from the RA 'Received Quantity'
You can amend if needed.
A warning icon will display if there are products with a quantity (Qty) greater than '0' with a unit price set at '0.00'. The message Product with '0' Value will appear when hovering over the yellow triangle.
Go to the tab 'Totals' to review
[Save] and [OT] or [Close] to go back to the Order Tracker
The Credit Note line now shows in the Order Tracker
[Actions > Print] to export the document to PDF
[Envelope Icon] to email the document directly from Zedonk
