How to reference order details on existing SALES ORDERS for Retail Customers, and manage the subdocuments.
Imported retail orders will come from the Shopify Connector V2, or V3 Options. If you would like to upgrade your Shopify connector to include the sales order import function, or add the Shopify connector to your system, please contact us at HELLO ZEDONK.
If easier, you can filter/sort your list view by order type
The new basket icon will identify that you are working on a Retail Order.
Use this field to enter a reference for the retail order (if applicable)
This will import with the Shopify order number for reference
This pulls through from the Customer Record but it can be added/amended directly on the Sales Order
You can enter information as a default in the Customer Record, for more information, read this
This pulls through from your Season Settings but it can be added/amended directly on the Sales Order
Delivery Start and Delivery Cancel: Use them if you have agreed on specific dates with your customer. When left empty, these fields don't show on the PDF
These pull through from the Customer Record but they can be added/amended directly on the Sales Order if you would like to declare them on your retail orders:
If you have created order tags in your Settings, you can assign an internal tag to the Sales Order
For more information on adding Order Tags
Creating a specific order tag for your retail orders will assist you in interpreting your sales order reports and allow you to filter by/exclude retail orders accordingly as required.
If you have created order priorities in your Settings and assigned to a Customer, this will automatically pull through. You can also add/amend directly on the Sales Order
For more information on adding Customer Priorities
These pulls through from the Customer Record but they can be added/amended directly on the Sales Order if required
This pulls through from the Customer Record but it can be added/amended directly on the Sales Order
For more information on adding Customer Notes
ACTIVE: a New Order is active by default
APPROVED: depending on the user permission, an order will be created already Approved or Not Approved, which means it will need to be approved by another user before Zedonk will include it in the calculation for production.
LOCKED: a New Order is unlocked by default. Some users have system permission to lock/unlock Sales Orders.
FORCE CLOSE: this is unselected by default. It only needs to be selected when an order is cancelled or it no longer needs to be delivered.
